Keep the piece, or send it back clean.

Cancel before it moves

If your order has not entered processing, you can cancel it from your account. Shopify cancels the order, returns the payment to the original method, and releases the stock.

If the order has entered processing but has not shipped, your request goes to the order team for review. They will check whether it can still be stopped.

Once it has shipped or been delivered, it cannot be cancelled. You can use the return window instead.

Return within 7 days

Returns are open for 7 days from the day the order is delivered. Return shipping is free. The return option appears in your account once Shopify has recorded delivery.

Choose your refund

When you start a return, choose the outcome that suits you:

• Full store credit: the full order value comes back to your DFRST account. There is no 10% restocking fee.
• Original payment: the payment goes back to the original method, less a 10% restocking fee.

Refunds are issued after the return is accepted.

Final sale

Final-sale items cannot be cancelled or returned. The final-sale collections and products are maintained in Shopify, so the rule follows the item you bought.